Returns & Warranty
Last updated: 4 November 2026
We want you to buy with confidence. This policy explains when items can be returned or exchanged and how warranty claims work.
Returns
- Non-returnable unless defective: opened adhesives, sealants and other consumables; personal protective equipment that has been worn or had its hygiene seal opened (e.g. respirators, earplugs); items supplied against a special order.
- Delivery fees are refundable only when the return is due to our error or a defect.
Wrong or damaged items
If we delivered the wrong item, or it arrived damaged, tell us within 48 hours of delivery and we will arrange collection and a replacement or full refund at no cost to you.
Warranty
- Products are covered by our warranty against manufacturing defects, per the documentation attached to each product (power tools, pumps and equipment as per their attached documentation).
- The warranty covers repair or replacement at our discretion. It does not cover normal wear, consumable parts, misuse, unauthorized repair, or use outside the manufacturer's instructions.
- To claim: contact us with your order ID and a description (photos help); we will guide you on inspection and next steps.
Refunds
Approved refunds are made to the same payment method (e.g. CliQ transfer back to your account) within 7 business days of our receipt and inspection of the returned item.
How to start a return
Contact us on +962 79 998 5558 or IMBInfo@img.com.jo with your order ID.